Call Agent

*Requisition and Specialist Recruiter Details *
Req: Sabelo Phiri

Closing Date: 26 January 2026

*Cluster and Location *
Personal and Private Banking - Nedbank Contact Centre - Consumer.

9 Park Avenue, Umhlanga Rocks, Durban North

*Career Stream *
Call Centre (Inbound and Outbound)

*Leadership Pipeline *
Manage Self: Technical

*Call Agent - Fixed Term Contract *
Call Agent (Pipeline)

*Job Responsibilities *

• Adhere to the daily schedule to ensure that targets are met by following the work plan.
• Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
• Escalate all unresolved queries to management by logging the case on the system.
• Answer 90% of all calls within 60 seconds (90/60) as per Service le...