Job Description
Requisition and Specialist Recruiter Details
Req: Sabelo Phiri
Closing Date: 26 January 2026
Cluster and Location
Personal and Private Banking - Nedbank Contact Centre - Consumer.
9 Park Avenue, Umhlanga Rocks, Durban North
Career Stream
Call Centre (Inbound and Outbound)
Leadership Pipeline
Manage Self: Technical
Call Agent - Fixed Term Contract
Call Agent (Pipeline)
Job Responsibilities
Adhere to the daily schedule to ensure that targets are met by following the work plan.
Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
Escalate all unresolved queries to management by logging the case on the system.
Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
Prevent loss...
Req: Sabelo Phiri
Closing Date: 26 January 2026
Cluster and Location
Personal and Private Banking - Nedbank Contact Centre - Consumer.
9 Park Avenue, Umhlanga Rocks, Durban North
Career Stream
Call Centre (Inbound and Outbound)
Leadership Pipeline
Manage Self: Technical
Call Agent - Fixed Term Contract
Call Agent (Pipeline)
Job Responsibilities
Adhere to the daily schedule to ensure that targets are met by following the work plan.
Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
Escalate all unresolved queries to management by logging the case on the system.
Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
Prevent loss...
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