Job Description
Join ATB as the Managing Director of Client Services based in Calgary, where you'll champion customer experience and oversee a large operational team. Drive strategic operations in financial services.
In this pivotal role, you'll guide a multi-disciplinary organization, leading a team of Senior Managers to ensure exceptional client service delivery. Your expertise will blend operational oversight with a deep understanding of customer needs, fostering a culture of empowerment and accountability. You’ll collaborate across organizational lines to enhance service capabilities and operational performance.
Key Responsibilities:
• Ensure seamless service delivery across all channels
• Lead strategic initiatives to enhance service excellence
• Monitor and manage service performance against KPIs
• Coach leadership talent to optimize team performance
• Partner with senior leaders for capability expansion
Requirements:
• Bachelor’s degree in Business, Management, or rel...
In this pivotal role, you'll guide a multi-disciplinary organization, leading a team of Senior Managers to ensure exceptional client service delivery. Your expertise will blend operational oversight with a deep understanding of customer needs, fostering a culture of empowerment and accountability. You’ll collaborate across organizational lines to enhance service capabilities and operational performance.
Key Responsibilities:
• Ensure seamless service delivery across all channels
• Lead strategic initiatives to enhance service excellence
• Monitor and manage service performance against KPIs
• Coach leadership talent to optimize team performance
• Partner with senior leaders for capability expansion
Requirements:
• Bachelor’s degree in Business, Management, or rel...
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