CAA Roadside Assistance

Job Overview
We are seeking a dedicated and customer-focused individual to join our team as a CAA Roadside Assistance representative. This role involves providing prompt and professional support to members in need of roadside services, ensuring a positive experience during stressful situations. The ideal candidate will possess excellent communication skills, multilingual abilities, and a strong commitment to customer service excellence. This position offers an engaging environment where your problem-solving and analysis skills will be highly valued.

Responsibilities

• Respond promptly to roadside assistance requests via phone and digital platforms
• Provide clear and empathetic communication to customers in distress
• Gather accurate information through data entry and analysis skills to assess service needs
• Coordinate with service providers to dispatch appropriate assistance efficiently
• Maintain detailed records of interactions, se...