Job Description

What´s the role?

As a Business Technical Support Representative, you will be responsible for supporting Liberty Business Services in providing outstanding service to our customers by promptly answering customer queries, providing accurate information while fixing and problem solving with new and existing customers. Provides technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.

How can you add value?

  • Receive, analyze & understand business customer queries and provide timely technical responses to customers.
  • Provide technical support of Business Advanced Voice and Data services, including SIP, PRI-ISDN, Dedicated Internet Access, and Data Transport services.
  • Understand and tackle IP Routing topologies, including knowledge of static routes and routing protocols.
  • Understand and resolve Ethernet connection, including knowledge of VL...

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