Business Systems Manager: Process Optimization Winnipeg

Drive process efficiency as a Business Systems Manager focused on Customer Care and Private Sales operations. Lead a team dedicated to system improvement and issue resolution. This role requires a strategic leader to enhance the efficiency of operations through optimized processes.

Drawing on your experience in Business Analysis and Lean methodology, you will manage cross‑functional projects aimed at streamlining systems. Your leadership will ensure successful execution of issue resolution and compliance with regulatory standards.

Key Responsibilities

• Lead the BA team in optimizing cross‑functional processes.
• Ensure prompt resolution of issues affecting Customer Care (CC) and Private Sales (PS) systems.
• Simplify and automate processes to enhance service quality.
• Participate in or lead projects for current system implementations.
• Maintain compliance with financial reporting internal controls.

Requiremen...