Business System Analyst

Responsibilities:

System Learning & Ownership · Work closely with the Manager to gain a deep understanding of the Gateway Platform, its functionality, workflows, and use cases. · Gradually build expertise to become a super user and go-to person for system-related questions. · Drive and investigate technical issues to the point of solution. · Support ongoing system enhancements by understanding changes and their business impact.

Training & User Enablement · Spend dedicated time building training concepts, materials, and guides to ensure internal users achieve the required level of system knowledge. · Conduct or support user training sessions and knowledge-sharing activities. · Act as a bridge between system capabilities and user needs, ensuring smooth adoption.

Testing & Development Support · Learn and use tools related to system development and testing. · Create and execute test plans, test scenarios, and user acce...