Job Description
JOB DESCRIPTION Lead end‑to‑end analysis of business processes across BPO functions such as customer service, finance & accounting, HR operations, and back‑office workflows. Identify gaps, inefficiencies, and opportunities for optimization using Lean, Six Sigma, and industry best practices. Translate business needs into clear functional and technical requirements for cross‑functiona...
Senior Business Analyst – BPO & AI Automation (12+ Years Experience)
About the Role
The Senior Business Analyst will play a pivotal role in transforming business operations through data‑driven insights, process optimization, and AI‑enabled automation. This position is ideal for someone who combines deep BPO domain expertise with a strong understanding of emerging automation technologies, including AI, ML, and intelligent workflow orchestration.
Key Responsibilities
Business Analysis & Process Excellence
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