Job Description
Experience:7+ years
Location: Gurugram
Key Responsibilities:
Build and nurture strong, long-term relationships with strategic clients, acting as their trusted advisor.
Onboard new clients, ensuring seamless integration and adoption of our products/services.
Monitor client health, usage, and satisfaction, proactively addressing concerns and identifying opportunities for improvement.
Conduct regular check-ins, business reviews, and feedback sessions with clients.
Collaborate with Product, Support, and Sales teams to address client needs and advocate for their interests.
Drive renewals, upsells, and cross-sell opportunities by understanding client goals and aligning solutions.
Serve as the escalation point for client issues, ensuring prompt and effective resolution.
Lead and manage client-facing and internal projects, from initiation to completi...
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