Job Description


Job Req Number:
Time Type: Full Time

Position: BSS Control Tower BSA – CRM

Department / Location: MNL ISSC - Business Support Services Control Tower

The Business Support Assistant is responsible for managing Control Tower CRM activities, including uploading

all relevant client rate sheet into the CW1 system. This role focuses on maintaining the highest level of service

quality while ensuring key performance indicators (KPIs) such as quality, timeliness, and productivity are met.

The individual is expected to proactively identify process issues, communicate them effectively, and

recommend improvements. Additionally, the Business Support Assistant supports the team leader in achieving

KPIs and ensuring compliance with directives.

Key Tasks & Deliverables: 

  • Review and analyze the client's rate card to ensure all rates are clearly understood and categorized.
  • Upload client rate sheets into the CW1 sys...

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