Business Support Assistant

About the job Business Support Assistant

MAIN PURPOSE:

To provide a seamless local service delivery through a customer-focused, personalised service of high quality and efficiency that reflects and meets the needs of the managers and service user.

SUMMARY OF RESPONSIBILITIES AND DUTIES:

To assist the Support Services Officers to:

• Answer all enquiries in a timely, courteous and professional manner, making effective use of the Council IS systems as appropriate.
• Actively listen to callers to assess and clarify the needs of the customer.
• Provide the customer with the most up-to-date information.
• Deal with inbound and outbound phone calls, e-mails and internet, in person, letter and fax enquiries.
• Accurately and swiftly process transactions, including debtors and creditors and update IS as appropriate, undertake banking as required
• Take bookings and progress paperwork and payments, t...