Job Description

Time Type:

Full Time

Position:

BSS Control Tower BSA – Financial Services 

Department / Location: 

MNL ISSC - Business Support Services Control Tower 

Line Reporting: 

Business Support Services CT – Team Leader 

The Business Support Assistant is responsible for Control Tower Billing activities related updating and issuance of billing to the customer and/or cross trade partner. They must ensure the highest quality of service which includes compliance to KPI – Quality, Timeliness and Utilization / Productivity. They are expected to proactively communicate issues identified with the process and provide improvement suggestions.

Key Tasks & Deliverables


  • Billing Support - Bill shipments according to the SOP. 



  • Complete all shipments pulled in the daily workload due for billing on a daily basis.



  • Report irregularities as per SOP and Global KPI. Perform prop...

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