Job Description
- Develop good relations with the FX trading business: FO, MO, Risk, BO; follow relationship with third parties; manage assist members of team
- Support high quality support coverage: providing every day user support and prompt resolution of and regular communication about major incidents when required
- Coordinate with other teams worldwide, especially the FX Risk IT support teams in London and New York with daily handover calls to ensure a seamless support on production incidents and issues
- Take ownership of production issues: propose solutions and track follow up to avoid reoccurrence
- Ensure proactive monitoring of systems to ensure problems are detected promptly and usually by IT before users
- Enforce change management procedures to ensure production stability while facilitating rapid system advances
- Work with project development teams both as needed for level 3 production support ...
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