Job Description
Key Responsibilities
- Interact with all areas of CX including, but not limited to Client Services, Service Operations, Implementation Services, Adjudication Partnership, Learning Services, Platform Integration and Product Management as a shared CX resource.
- Gather reporting requirements for all CX areas (noted above) and document the 'as is' processes for gathering, reviewing, synthesizing and presenting reportable data; this will require coordination between teams.
- Gather and analyze critical business process and reporting details and propose recommendations based upon the data gathered and current and future state departmental needs.
- Translate departmental requirements into actionable measurement and deliver reporting tools and process documentation that are clearer, more detailed and more complete; this could involve a translation of existing requirements along with the determination and development of new requirements. <...
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