Business Process Analyst

Reports to: Chief Technology OfficerLocation: RemoteEmployment Type: Full-time

About the RoleWe're seeking a detail-oriented Business Process Analyst to join our short-term rental operations team. In this critical role, you'll be responsible for mapping our current operational landscape, identifying opportunities for improvement, and designing the systems that will scale our business efficiently. You'll work closely with the CTO and cross-functional teams to transform how we operate, ensuring every process is documented, optimized, and built for growth.

Key ResponsibilitiesProcess Documentation & AnalysisConduct comprehensive audits of existing business processes across all departments (operations, guest services, revenue management, maintenance, owner relations)Create detailed process maps, workflows, and standard operating procedures (SOPs)Interview team members and stakeholders to understand current workflows and pain pointsDocument dependencies, handoffs, and syste...