Business Operations Lead

The Main Event: What You’ll Drive, Build, and Own

Strategy & Ownership

• Identify, prioritize, and lead high-impact growth initiatives across the customer journey
• Define success metrics and performance frameworks for key business funnels (buyer, referral, repeat buyer, etc.)
• Build business cases, set hypotheses, and drive experimentation to unlock new growth levers

Execution & Cross-functional Leadership

• Work closely with CRM, Product, Data, and Marketing teams to translate insights into actionable programs
• Manage project delivery end-to-end — from ideation and stakeholder alignment to rollout and reporting
• Ensure consistent tracking and visibility of impact through dashboards and executive reporting

Analytics & Continuous Improvement

• Analyze funnel data to identify bottlenecks and recommend improvements
• Measure impact of initiatives through A/...