Job Description
MySpectrum Counseling & Coaching (Inc. 5000 #244 in 2023) is hiring an operations leader to run our weekly execution engine and drive measurable improvements across the client flow:
- inquiry → intake → scheduling → first appointment → clinician utilization .
Remote location focus:
- We are prioritizing candidates located in the Southeast, Midwest, and South/Central U.S.
Examples include:
- GA, NC, SC, TN, FL, AL | OH, IN, MI, MO, WI, IA | TX (outside Austin), OK, KS .
Responsibilities Run weekly cadence:
- KPI scorecard, accountability meeting, action tracking Improve intake/scheduling workflows; create/enforce SOPs + QA Track demand vs capacity and drive utilization Lead projects end-to-end (scope → delivery) Manage a lean admin model: 4 offshore (PH) + ≤2 onshore via workflows and metrics Coordinate operational handoff...
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