Job Description

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Process Improvement & Root-Cause Analysis

  • Identify inefficiencies and propose enhancements to operational processes.
  • Conduct root-cause analysis to uncover underlying issues affecting performance and service delivery.
  • Collaborate with cross-functional teams to implement and monitor improvements.
Capacity Planning & Resource Sizing
  • Analyze the workload, capacity, and optimal sizing of resources for each team within the operations area.
  • Identify excesses or deficits in staffing and coordinate appropriate adjustments.
  • Develop and maintain monthly and annual resource planning models to ensure operational efficiency.
Appraiser Network Analysis
  • Evaluate the performance, distribution, and effectiveness of the appraiser network.
  • Identify gaps, inefficiencies, and opportunities for optimization.
Operational Reporting
  • Design and deliver regular reports ...

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