Job Description

  • Operate and support TM1, SAP BO (WebI, Crystal Reports), and SAP Data Services in production.
  • Perform regular maintenance, service restarts, fixpack/patch installation, and configuration updates.
  • Build and maintain dashboards/alerts for application health, jobs, and services; ensure log rotation and storage monitoring.
  • Manage user provisioning, access control (ACL/LDAP sync), and enforce compliance with customer IT security policies.
  • Automate recurring operational tasks and runbook steps with Python/PowerShell/Bash and scheduling tools; standardize deployment windows.
  • Contribute to versioned configuration artifacts and scripted procedures for repeatable operations.
  • Handle incidents, service requests, and changes via defined ITIL workflows; document resolutions and contribute to service reviews (ITMR).
  • Collaborate with Big Data Platform Engineers and Monitoring Spec...

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