Job Description

  • Build, develop, and lead day-to-day relationships with clients and stakeholders, looking for short- and long-term opportunities to meet revenue delivery targets.
  • Oversee and manage all program logistics (e.g., facilities, catering, project management) with administration personnel for highest quality delivery of open and custom programs assigned.
  • Serve as primary point-of-contact (POC) for clients' daily account issues and maintains communications with relevant colleagues and stakeholders.
  • Oversee and ensure consistent service is provided and escalates issues to departmental head when immediate resolutions are needed to retain client commitments.
  • Lead renewals and growth of portfolio, as needed and appropriate, dependent on client, size, and more by regularly attending sales meetings with Rector and Dean, reviewing status of accounts and overall sales funnel profiles.
  • Liaise with Admissions and External Linkages department to proacti...

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