Job Description
The Role:
You will be responsible for :
- Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues.
- Working closely with internal stakeholders to solve client issues.
- Performing root cause analysis of issues and non-compliance of service levels and work with various stakeholders to identify and implement opportunities for improvement.
- Developing account plans to enhance service delivery.
Ideal Profile:
- You have at least 1 year experience including solid experience in a similar role within Financial Services.
- You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
- You are a strong team player who can manage multiple stakeholders
- You are a strong networker & relationship builder
- You are hig...
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