Job Description

Job Title: Team Lead - Student Counselors Responsibilities:

Lead, mentor, and supervise a team of student counselors to ensure high-quality student

engagement and admissions support.

Develop and implement strategies to improve student conversions and maximize enrollment

rates.

Conduct regular training sessions to enhance the team's counseling, sales, and customer

service skills.

Monitor and evaluate the effectiveness of counseling programs and suggest improvements

based on data insights.

Collaborate with marketing, sales, and academic teams to align counseling strategies with

business objectives.

Ensure that student inquiries are handled promptly and professionally, maintaining a high level

of customer satisfaction.

Set and track performance metrics for the team, providing feedback and support to meet

targets.

Address escalated student concerns and provide solutions to enhance th...

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