Job Description
Job Title: Team Lead - Student Counselors Responsibilities:
Lead, mentor, and supervise a team of student counselors to ensure high-quality student
engagement and admissions support.
Develop and implement strategies to improve student conversions and maximize enrollment
rates.
Conduct regular training sessions to enhance the team's counseling, sales, and customer
service skills.
Monitor and evaluate the effectiveness of counseling programs and suggest improvements
based on data insights.
Collaborate with marketing, sales, and academic teams to align counseling strategies with
business objectives.
Ensure that student inquiries are handled promptly and professionally, maintaining a high level
of customer satisfaction.
Set and track performance metrics for the team, providing feedback and support to meet
targets.
Address escalated student concerns and provide solutions to enhance th...
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