Job Description

Job Responsibilities

Customer Engagement and Relationship Management

. Promote the Marina Bay Sands Integrated Resort, and drive increase awareness of its affiliated properties.

. Promote gaming products and services to the target market segments, especially towards the Premium players.

. Develop strong professional interpersonal relationships with new and existing Premium players to drive incremental visitation to Marina Bay Sands.

. Ensure that excellent customer experience is the focal point of customer touchpoints and interactions, in alignment with all applicable guidelines and company policies.

. Develop profiles on each player to ensure all customer touchpoints have the knowledge of individual preferences.

. Manage complimentaries in alignment with customer reinvestment strategies to ensure desired customer profitability and margin.

. Provide accurate information, espec...

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