Business Customer Support Senior Team Lead

Operations

• Help set and report against weekly, monthly and quarterly performance targets, communicate key insights and obstacles to the teams and the broader company

• Work closely with other Customer Support teams across the world, and Wise product teams to identify ways to improve experience while reducing customer contacts through product changes

• Increase quality, effectiveness and efficiency within Customer Support as well as collaboration and communication between functions and teams

• Ensure that a group of teams provides good quality and efficient support and meets KPIs

• Identify opportunities for group performance improvement and supports leads with performance management

• Lead group planning and ensures clear and impactful plans

• Create group long-term plans in alignment with regional and global OKRs.

• Bring relevant initiatives to regiona...