Job Description

What's the role?

As a Business Customer Service Representative, you will be responsible for providing high-quality service to our business customers (small, medium, and large accounts), with a focus on problem solving which is related to our products or services, analyze, interpret, proactive retention, and first-level technical support. This position seeks to ensure customer satisfaction from the first contact (First Call Resolution), handling incoming and outgoing calls, resolving technical and administrative concerns, and managing retention and loyalty processes

How can you add value?

  • Answer incoming and outgoing calls from business customers to resolve requests for billing, product information, technical support and other related matters.
  • Use active listening, emotional intelligence, and ownership to retain customers and prevent disconnections due to move requests, price concerns, and technical issues.
  • Proactively contact custom...

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