Job Description

Job Title: Product Support Consultant


Role Overview

The Product Support Consultant supports day-to-day product operations by handling product-related issues, coordinating with technical teams, and ensuring stable product performance and customer satisfaction.

Key Responsibilities

  • Provide operational support for digital products and platforms

  • Analyze and triage product issues, defects, and enhancement requests

  • Coordinate with Engineering, QA, and IT teams for issue resolution

  • Support release activities, UAT, and post-release monitoring

  • Maintain product documentation, FAQs, and support knowledge base

  • Track incidents, defects, and service requests through ticketing tools

  • Prepare product performance and issue reports for stakeholders

    • Qualifications & Skills

  • Bachelor’s degree in IT, Engineering, Business, or related field...

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