Job Description

Job Title: Process Support Consultant


Role Overview

The Process Support Consultant supports business and operational processes by monitoring execution, identifying gaps, and ensuring compliance with defined standards and procedures.

Key Responsibilities

  • Support day-to-day process execution and issue handling

  • Monitor process performance and identify inefficiencies or bottlenecks

  • Assist in documenting SOPs, workflows, and process maps

  • Support process improvement initiatives and pilots

  • Coordinate with business and operational teams on process issues

  • Track process KPIs and prepare operational reports

    • Qualifications & Skills

  • 2–5 years of experience in process operations or business support roles

  • Basic knowledge of process mapping and improvement methodologies

  • Strong coordination and documentation skills...

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