Job Description

Job Description

We have an exciting contract opportunity for a Business Analyst.

The ideal candidate is MS Dynamics 365 Fundamentals certified and/or brings experience working on complex MS Dynamics 365 CRM projects. The Business Analyst will play a critical role in advancing our client's delivery of modern, inclusive, and citizen-focused services. Working within the Customer Experience Management division, this role is responsible for identifying, analyzing, and translating business needs into actionable solutions that enhance both the resident experience and internal service operations.

Key Details

  • Hours: 35 hours per week
  • Duration: 12 Months
  • Industry: OPS
  • Location: Whitby, ON
  • Hybrid: 2-days onsite per week
  • Focus: With a focus on public-facing services—particularly those supported through Contact Centre and CRM platforms—the Business Analyst will partner with staff from across 28 busin...

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