Business Analyst - System Implementation

The Opportunity – 24 Month fixed term contract:

We are seeking an experienced Business Analyst who will support solution design and technical alignment for systems implementation within our Customer Transformation Program - a strategic initiative focused on modernizing core customer platforms, enhancing digital channels, and streamlining business processes. Responsibilities include:

• Lead the analysis and documentation of business requirements, user stories, and process flows related to system integrations and data exchanges.nd
• Collaborate with cross-functional teams — including architects, developers, testers, and business stakeholders — to ensure integration solutions meet business needs and technical standards.
• Facilitate workshops and discovery sessions to gather requirements and validate integration designs and interface specifications.
• Support testing and validation of integrated systems by defining acceptance crit...