Business Analyst

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Position Summary

The Business Analyst (BA) is responsible for analyzing business processes, identifying performance gaps, and recommending data‑driven solutions to improve efficiency, productivity, and profitability. The role requires strong analytical, communication, and collaboration skills to translate operational insights into actionable strategies that drive organizational success.

Key Responsibilities

• Data Analysis and Reporting
  • Proactively gather, interpret, and analyze operational data to identify trends, risks, and opportunities.
  • Proactively create dashboards, scorecards, and analytical reports to support data‑driven decision‑making.
  • Proactively develop an...