Business Analyst

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!**Job Title: Business Analyst****Department: Operations / Business Excellence / Strategy****Reports To: Operations Vice President/ Operations Director****Position Summary:**The **Business Analyst (BA)** is responsible for analyzing business processes, identifying performance gaps, and recommending data-driven solutions to improve efficiency, productivity, and profitability. The role requires strong analytical, communication, and collaboration skills to translate operational insights into actionable strategies that drive organizational success.**Key Responsibilities:****1. Data Analysis and Reporting*** Proactively Gather, interpret, and analyze operational data to identify trends, risks, and opportunities.* Proactively Create **dashboards, scorecards...