Job Description
Description We are looking for an experienced Business Analyst to support enterprise process improvement initiatives in Newport Beach, California. This role will work closely with operational leaders and technology teams to shape effective solutions using Microsoft Dynamics 365 Customer Engagement and the Power Platform. The position focuses on translating business goals into practical system capabilities, improving workflows, and driving measurable results across customer-facing functions.
Responsibilities:
• Partner with business leaders and technical teams to gather, clarify, and prioritize functional needs for Microsoft Dynamics 365 Customer Engagement initiatives.
• Analyze current workflows, identify process gaps, and recommend scalable improvements that increase efficiency across sales, service, and field operations.
• Convert business objectives into detailed requirements, user stories, process maps, and supporting documentation for delivery teams.
• Collab...
Responsibilities:
• Partner with business leaders and technical teams to gather, clarify, and prioritize functional needs for Microsoft Dynamics 365 Customer Engagement initiatives.
• Analyze current workflows, identify process gaps, and recommend scalable improvements that increase efficiency across sales, service, and field operations.
• Convert business objectives into detailed requirements, user stories, process maps, and supporting documentation for delivery teams.
• Collab...
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