Job Description
We are looking for a Business Analyst to join the Quality Control team .
The team safeguards the quality of operations across every division at Plata. Supported by a large team of specialists and AI-driven quality monitoring, we identify operational issues, process gaps, and improvement opportunities across the organization.
In this role, you will own the quality improvement loop end-to-end: analyzing findings, identifying root causes, coordinating stakeholders, and ensuring issues are resolved rather than simply reported. You will work closely with operational, product, analytics, and training teams to improve processes, drive efficiency, and enhance customer experience.
This role offers direct visibility into how the company operates at scale and the opportunity to influence quality standards across multiple business domains.
Challenges that await you:
Monitor quality dashboards and metrics across our operational and product teams to spot anomalies, gaps, and recu...
The team safeguards the quality of operations across every division at Plata. Supported by a large team of specialists and AI-driven quality monitoring, we identify operational issues, process gaps, and improvement opportunities across the organization.
In this role, you will own the quality improvement loop end-to-end: analyzing findings, identifying root causes, coordinating stakeholders, and ensuring issues are resolved rather than simply reported. You will work closely with operational, product, analytics, and training teams to improve processes, drive efficiency, and enhance customer experience.
This role offers direct visibility into how the company operates at scale and the opportunity to influence quality standards across multiple business domains.
Challenges that await you:
Monitor quality dashboards and metrics across our operational and product teams to spot anomalies, gaps, and recu...
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