Job Description

Business Analyst (ITIL)

228567

Desired skills:
ITIL, Business Analyst, Dublin, FTC,

Business Analyst | Dublin | Hybrid

Hiring on behalf of a leading professional services firm, seeking an experienced Business Analyst to play a key role in an IT transformation programme, driving improvements across IT operations and business processes using ITIL best practices.

Responsibilities

  • Facilitate discovery workshops and interviews to map existing AS-IS IT operations and business processes
  • Conduct gap analyses to identify process improvement and automation opportunities aligned to ITIL best practice
  • Design TO-BE processes including impact analysis across technology, workflows, and business operations
  • Translate business requirements into technical specifications including data mapping, process flows, and system integrations
  • Support the selection and implementation of a new IT to...

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