Job Description

Key Responsibilities

Business Analysis

  • Gather, analyze, and document business requirements from U.S. stakeholders and internal KBS teams.
  • Translate business needs into clear functional and/or technical specifications.
  • Create user stories, acceptance criteria, and process documentation to support development and QA.
  • Validate outputs against requirements and support UAT cycles to ensure solutions meet business needs.

Project Management

  • Coordinate and manage a small portfolio of projects, ensuring milestones are met and stakeholders are informed.
  • Maintain project plans, trackers, and dashboards in tools such as Monday.com, JIRA, or Azure DevOps (ADO).
  • Document and communicate project updates, risks, and dependencies.
  • Support meetings and follow-ups, ensuring accountability and visibility on action items.
  • Serve as a liaison between Client Services, Technolog...

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