Business Analyst - Customer Support & Retention

Tätigkeitsbereich:Forschung & Entwicklung incl. DesignFachabteilung:CCC & Product TrainingGesellschaft:Mercedes-Benz Research and Development India Private LimitedStandort:Mercedes-Benz Research and Development India Private Limited, BangaloreStartdatum:..6Veröffentlichungsdatum:..6Stellennummer:MEREUArbeitszeit:Vollzeit BewerbenAufgaben

Summary of the Job:

The Business Analyst – Customer Care Center plays a pivotal role in driving customer satisfaction, operational efficiency, and strategic improvements across the Customer Service function.

This role focuses on analyzing customer interactions, feedback, service metrics, and business processes to identify trends, areas for improvement, and opportunities for digital enablement.

The analyst works closely with cross-functional teams including IT, operations, CRM, dealer networks, and product quality to enhance the overall customer experience.

Tasks & Responsibilities:

· Facilitate Agile Requirement Definiti...