Business Analyst, Customer Success Analytics & AI

# **Our Privacy Statement & Cookie Policy**This posting is for proactive recruitment purposes and may be used to fill current openings or future vacancies within our organization.**About the Role**In your capacity supporting Customer Success analytics and AI enablement:* Partner with CS leaders and cross-functional stakeholders to understand goals, pain points, and the decisions analytics must enable.* Translate ambiguous requests into clear analytics requirements (scope, definitions, KPI logic, acceptance criteria, and rollout plans).* Own a prioritized CS analytics/insights roadmap; manage timelines, dependencies, tradeoffs, and stakeholder communications.* Coordinate delivery across BI, Reporting & Insights, and Data Operations to ensure high-quality, adopted outputs.* Produce recurring and ad hoc insights across the CS lifecycle, including trend/driver analysis and executive-ready storytelling.* Deliver crisp recommendations and actions (not just dashboards), highlighting opportuni...