Job Description
Business Analyst (Contact Centre)
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Our client requires a Business Analyst, with expert knowledge and experience with Contact Centre operations, to support the transition of their Contact Centre solution from a legacy platform to a new CCaaS solution, and to serve as the subject matter expert for Contact Centre processes and functionality. This resource will also develop requirements for technology changes, conduct business process reviews, manage operational issues and work closely with stakeholders across the client organization to support the effective operation of the Client and Lawyer Support Centre (CLSC).
Work is hybrid with 2 days per week onsite at client location in Toronto, ON. May require more on-site days per project requirements on occasion.
Toronto, Ontario (Hybrid)
Mandatory Requirements
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