Business Analyst

Description We are looking for a Business Analyst to support cross-functional initiatives for a long-term contract opportunity based in Cincinnati, Ohio. This role is ideal for someone who can translate operational needs into clear business requirements, improve customer service processes, and work closely with teams in an Agile environment. The successful candidate will evaluate current workflows, identify gaps, and help drive practical solutions through strong analysis, documentation, and stakeholder collaboration.

Responsibilities:
• Analyze business processes and customer service operations to identify improvement opportunities and recommend effective solutions.
• Gather, organize, and document business needs, functional requirements, and workflow details for stakeholders and project teams.
• Review operational documents and process materials to ensure accuracy, completeness, and alignment with business objectives.
• Partner with cross-functional teams to suppo...