Business Analyst

We are seeking a Lead in Logistics & SupplyChain Support to manage and provide end-to-end application and operational
support for logistics systems and supply chain processes. The role involves
leading support activities, driving issue resolution, coordinating
cross-functional teams, and ensuring high system availability and operational
excellence.

Key Responsibilities

1. Application & Production Support
Leadership

Lead L1/L2 support for Logistics and Supply
Chain applications (ERP modules)

Monitor interfaces, batch jobs, and EDI
transactions (850, 856, 810, etc.)

Drive root cause analysis and implement
permanent corrective actions

Own incident prioritization, escalation
management and SLA adherence

3. Stakeholder & Team Management

Act as primary point of contact for business and
client stakeholders

Coordinate with IT development, integration, and
infrastructure teams

Gu...