Business Analyst

We are seeking a Lead in Logistics & SupplyChain Support to manage and provide end-to-end application and operational support for logistics systems and supply chain processes. The role involves leading support activities, driving issue resolution, coordinating cross-functional teams, and ensuring high system availability and operational excellence.

Key Responsibilities

1. Application & Production Support Leadership

Lead L1/L2 support for Logistics and Supply Chain applications (ERP modules)

Monitor interfaces, batch jobs, and EDI transactions (850, 856, 810, etc.)

Drive root cause analysis and implement permanent corrective actions

Own incident prioritization, escalation management and SLA adherence

3. Stakeholder & Team Management

Act as primary point of contact for business and client stakeholders

Coordinate with IT development, integration, and infrastructure teams

Guide junior support a...