Job Description

Industry/Organization Type: Information Technology Consulting
Position Title: Business Analyst
Working Location: Jurong East
Working Hours: 5 days, Mon - Fri (8:30 AM - 6:00 PM, Fri 8:30 AM - 5:30 PM)
Salary Package: Basic Salary + Completion Bonus
Duration: Contract Role (from start until end of Mar 2028)

Key Responsibilities
  • Oversee daily BAU operations to ensure system availability, performance, reliability, and service continuity.
  • Serve as the main contact point for business users on system issues, service requests, enhancements, and operational queries.
  • Manage and prioritise incidents, service requests, and change requests according to agreed service level agreements.
  • Perform root cause analysis and work with IT teams, vendors, and technology partners to resolve system issues.
  • Support system enhancements and releases, including requirements analysis, testing, UAT coordination, deployment support, and post‑rel...

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