Job Description

Business Analysis Analyst (Standard) with skills Business-Analysis, Business Analysis (Software) for location Bangalore, India

Posted on: March 02, Share on Linkedin Share on Twitter Share on Facebook

ROLES & RESPONSIBILITIES

JD:

-Handling L2 escalations and troubleshooting complex technical issues.

-Communicating with airline management and resolving high-severity incidents.

-Coordinating with Development and Testing teams to explain issues and expected outcomes.

-Monitoring system performance and ensuring compliance with airline regulations.

-Providing guidance and advice to customers based on deep product knowledge.

-Managing and prioritizing multiple tickets under SLAs.

-Providing new Jira tickets for every upcoming sprints.

-Preparing reports and Performing DHR activity for L2, L3 and CM Integration.

-Preparing Release Notes for every Community Update.

-Performing configuration...

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