Business Administration Support

eClerx is looking for a Business Administration Support who is to provide effective and efficient business operations support, aligning with business growth and customer retention focus.

DUTIES & RESPONSIBILITIES

Customer Service Quality

• Answer enquiries when required by clarifying desired information; researching, locating, and providing information; completing transactions, and forwarding requests.
• Resolve problems aligned to complaint resolution and customer in jeopardy procedures by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems.
• Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve enquiries.
• First point of customer contact for general enquiries via live and non-live contact.
• Use questioning and list...