Job Description
The Role:
1. Engineering functions of Customer Service delivery (R)
- Ensure effective implementation of preventive and corrective maintenance programs to maintain the reliability of building systems, including HVAC, electrical, plumbing, and fire protection.
- Manage and oversee technical service contracts related to equipment maintenance, energy conservation programs (Enercon), and utility management to ensure compliance with service level agreements.
- Conduct regular inspections to identify necessary repairs, upgrades, and consumable requirements while ensuring proper documentation and timely request processing.
2. Remarkable Customer Experience (RCX) (R)
- Promptly address and resolve tenant and client concerns related to building engineering services, ensuring minimal disruptions and quick response times.
- Implement service quality standar...
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