Job Description

The Role:

1.       Engineering functions of Customer Service delivery (R)

  • Ensure effective implementation of preventive and corrective maintenance programs to maintain the reliability of building systems, including HVAC, electrical, plumbing, and fire protection.
  • Manage and oversee technical service contracts related to equipment maintenance, energy conservation programs (Enercon), and utility management to ensure compliance with service level agreements.
  • Conduct regular inspections to identify necessary repairs, upgrades, and consumable requirements while ensuring proper documentation and timely request processing.

2.       Remarkable Customer Experience (RCX) (R)

  • Promptly address and resolve tenant and client concerns related to building engineering services, ensuring minimal disruptions and quick response times.
  • Implement service quality standar...

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