BSOC Program Manager

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GENERAL FUNCTION: Responsible for implementation and execution of defined programs and processes within EWS. This role works closely with all areas of Enterprise Workplace services and Fifth Third partner groups to plan and execute on assigned programs and strategies. Will act as a change agent on behalf of EWS as assigned programs are matured and disseminated throughout the organization. This includes making recommendations, educating and enforcing policies/standards, procedures, protocols.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive

a positive cust...