Job Description
Drive exceptional customer experiences as a Leader in PI Customer Experience at BrokerLink, located in Calgary, AB. Engage and develop your team for top-tier service.
As part of BrokerLink, you'll be responsible for building a motivated team and executing strategic plans that elevate customer satisfaction. You will monitor service quality, coach team members, and develop initiatives to address service challenges. Collaboration with peers is vital for achieving business performance goals.
Key Responsibilities:
• Lead and inspire a high-performing customer service team
• Drive the implementation of engagement strategies
• Recruit and develop talent through coaching
• Analyze customer feedback and implement improvements
• Strengthen partnerships with key insurance providers
Requirements:
• AIC - General Level 2 or equivalent certification
• Leadership and management experience in insurance
• Strong negotiation and communication abilities
• Project manag...
As part of BrokerLink, you'll be responsible for building a motivated team and executing strategic plans that elevate customer satisfaction. You will monitor service quality, coach team members, and develop initiatives to address service challenges. Collaboration with peers is vital for achieving business performance goals.
Key Responsibilities:
• Lead and inspire a high-performing customer service team
• Drive the implementation of engagement strategies
• Recruit and develop talent through coaching
• Analyze customer feedback and implement improvements
• Strengthen partnerships with key insurance providers
Requirements:
• AIC - General Level 2 or equivalent certification
• Leadership and management experience in insurance
• Strong negotiation and communication abilities
• Project manag...
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