Job Description
The Brokerage Dispatch Support role is responsible for providing after-hours customer service.
During the after-hours shift, this position oversees the daily freight management of all assigned accounts within the group and supports the Supply Chain Leaders and/or Account Managers in maintaining strong customer scorecard performance. As an After-Hours SCA, you will need to be familiar with operational details for all target growth accounts to help drive them toward established goals, support company-wide initiatives, and handle responsibilities related to tracking shipments and sourcing carriers.
**Primary Job Duties**:
- Use tools such as the TMS, rating systems, optimization platforms, and other resources as needed to create effective logistics solutions.
- Coordinate, track, and follow up on assigned customer loads to ensure all requirements are met, including on-time pickups and deliveries.
- Maintain clear communication with Account Managers, customers (as necessary)...
During the after-hours shift, this position oversees the daily freight management of all assigned accounts within the group and supports the Supply Chain Leaders and/or Account Managers in maintaining strong customer scorecard performance. As an After-Hours SCA, you will need to be familiar with operational details for all target growth accounts to help drive them toward established goals, support company-wide initiatives, and handle responsibilities related to tracking shipments and sourcing carriers.
**Primary Job Duties**:
- Use tools such as the TMS, rating systems, optimization platforms, and other resources as needed to create effective logistics solutions.
- Coordinate, track, and follow up on assigned customer loads to ensure all requirements are met, including on-time pickups and deliveries.
- Maintain clear communication with Account Managers, customers (as necessary)...
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