Broker Support Consultant

Client Details

The company is a small-sized organisation within the financial services sector, focusing on insurance. They are committed to delivering excellent services and ensuring operational efficiency.

Description

Ensuring that the different broker businesses have their queries & requests for help answered quickly & professionally, with a full focus on customer service & satisfaction.

Full ownership of brokers allocated to them with a can do approach to support day to day queries wherever these arise, by either resolving personally or escalating internally to the dedicated area.

Responsibility for retaining a panel of Brokers & ensuring any internal systems are updated accordingly with relevant activity.

The arranging of regular meetings with your allocated brokers, whether virtually, telephone or face to face if travel warranted.

Supporting the broker & being the 'go-to' for a whole host of queries with aim of being a cri...