Brand home and experience coordinator

Ref: BHEC0701

Job grade: 11

Department: Direct Consumer Sales

Reporting to: DCS Manager

Division: SA Sales

Location: Paarl

Purpose: To lead and coordinate the visitor experience at KWV Emporium and House of Fire by delivering exceptional customer experiences, driving sales growth, and expanding tourism partnerships. The role is responsible for leading the customer-facing team, developing relationships with tour operators and tourism stakeholders, increasing visitor numbers, and ensuring the efficient administration and daily operation of the Brand Home. Through the growth of tastings, tours, pairings and other experiential offerings, the incumbent will contribute directly to the revenue and profitability of the business unit.

Minimum Requirements: Grade 12 A diploma in Hospitality, Tourism Management or related field. Minimum 3-5 years’ experience in hospitality, tourism, wine touris...